COPS Monitoring Newsletter Bulletin #25

MONITORING EVERY SITUATION False alarms and repetitive calls for trouble signals could cost you customers and hurt your reputation. Our activity analysis team can help prevent this from happening to you by reviewing your signal history and ensuring that the most appropriate response is applied to your entire account base. Optimizing signal response yields happier customers and greater opportunity for increased service revenue. This service is free to all COPS dealers – and we do all the work! Hundreds of satisfied dealers have already taken advantage of the service and have reduced unnecessary customer interactions by thousands of calls per month! ALARM RESPONSE OPTIMIZATION ELECTRONIC NOTIFICATION Do you have VIP accounts? Problem signals? Troubleshooting a system? Tracking false alarms? By activating eNotify, you can be the first to know about important signals immediately after they are received at the central station. Providing fast and responsive service has never been easier! eNotify is an automatic process that sends immediate email notification to one or more email addresses upon receipt of any signal – saving you and/or your customers the time and effort of calling the central station or logging into MPower to see account history. MONITORING SERVICES WORTHY OF YOUR REPUTATION When it comes to monitoring, no other company can protect your customers and your professional reputation the way COPS can. Our highly trained professionals are aided by technology and guided by uncompromising procedures. This provides you with the best monitoring in the industry and fast response times that are typically under 20 seconds (which are proudly posted on our website). Our state of the art UL listed central stations and alarm receivers are capable of receiving virtually all digital communication formats from just about every panel type. Security Monitoring: At best, alarm situations are stressful. At their worst, they can be life- threatening. Either way, we will be there as your customers’ lifeline with the precise response they require at the exact moment they need us most. With COPS watching over, your customers can feel confident that they are well protected because security monitoring is one of our specialties and represents the overwhelming majority of the millions of priority alarms that we handle annually. COP-A-Trak GPS Vehicle, Fleet, and Asset Tracking: Whether your customers need to track an individual service vehicle, their whole fleet, construction equipment, or their teenager’s driving behavior, we have the right GPS Tracking solution. With live tracking, easy installation, and technical support, offering GPS tracking to your customers is easy. Environmental, Industrial, and Custom Process Monitoring: Many consumers require supervision and control over their critical processes and systems. However, they are not always aware that their alarm system can help. The possibilities are endless. Some examples of the unusual situations that we monitor are: elevator emergency phones, blood bank cooling and storage systems, food cooling and storage systems, waste water pump systems, boiler temperature supervision, and poultry and fish farm environment variables, just to name a few. Video Monitoring: COPS’ comprehensive suite of leading remote video monitoring and surveillance integrates some of the best names in the business to provide affordable state-of-the- art technology for your residential and business customers. We offer dispatcher verified event-driven video, real-time look-in, and virtual guard tour services with monitoring as low as $4.95 per month! Adding video to your line of services can really make a positive impact on your bottom line. PERS & Other 2-Way Monitoring: In addition to being compatible with more than 40 2-way boards, our VoiceCom 2-way monitoring service also supports PERS systems from the leading manufacturers. PERS is one of the fastest growing markets in the industry and because the equipment is essentially “plug-and-play,” installs take virtually no time at all. With the low cost of equipment and installation, PERS systems can provide an immediate return on your investment. FireMonitoring: Don’t let our name fool you - COPS is an acronym for Central Office Processing Services and we have been a leader in fire alarm monitoring for over 36 years. We are UL Listed, FM Approved, and active NFPA members. The COPS Monitoring name and our reputation for high standards are both well-respected by fire alarm dealers and AHJs throughout the nation.