COPS Monitoring Newsletter Bulletin #25

RETURN YOUR TIME AND INCREASE YOUR BOTTOM LINE To help you stay up to date with the developments at COPS Monitoring, we host annual dealer meetings every Spring & Fall at each of our central stations where you can interact directly with executive management and your industry peers. Since you can’t sell what you don’t understand, we also host manufacturer training at our central stations, where you receive hands-on training for their latest products. For a list of meetings and classes at our central station near you, visit copsmonitoring.com/events. DEALER EDUCATION The time spent on billing and collecting is time that you could be spending on more constructive things – like generating more business or service revenue. The COPS Monitoring Subscriber Direct Billingprogramcan generate and mail invoices for your entire account base without the added expense of extra personnel and costly billing software. Collecting payments from your customers can also be difficult, which is why we can receive payments and make collections efforts for you. The program offers flexible billing and payment options, including check, ACH, and credit cards . Invoices can be mailed or auto-billed each cycle. Who doesn’t enjoy a live person on the other end of the phone? Maybe a better question is: who doesn’t expect a live person when they need help with their system? With Telemax, for less than you would pay an answering service to take a message, you can have a trained COPS dispatcher answer calls in your company name and assist your customers when you are not available. Improve customer retention and impress your prospects by giving your customers the personal service they expect when you are not available – 24 hours a day 7 days a week – including holidays! TELEMAX DEALER MESSAGING SERVICE SUBSCRIBER BILLING & COLLECTIONS INCREASE PRODUCTIVITY AND SAVE TIME ON-THE-GO MPower Me is the mobile edition of MPower and is designed with the tools to empower your field personnel such as installers, technicians, and inspectors. Your technician can place an account on test in just 15 seconds , watch the signals they send in real time, and then take the account off test in about 5 seconds – all without making a single phone call. When you are away from your office, it can be difficult to provide customer service without the right information. With MPower Me, your entire account base along with up-to-date activity, zone descriptions and all of the information you need to properly service your customers is instantly available at your fingertips from anywhere you have mobile data service! MPower Me is also free to all of our dealers and uses the same access levels and time-of-day permissions that you define for each user on the full version of MPower - giving you complete control over your database access. 3 Save time and money on every installation, service call, and inspection! 3 Faster than calling the central station 3 Test signals can be viewed in REAL TIME as you send them 3 Leaves a lasting professional impression on your customers MPower by COPS Monitoring is one of the industry’s most comprehensive dealer access that does exactly what the name suggests: It “MPowers” you and your entire team by giving you the tools required to manage your entire account database, activity, and invoices from anywhere in the world. MPower returns your time and significantly increases your and your staff’s productivity by giving you the information and control you need whenever and wherever you need it. Adding new accounts and data entry changes occur in real time and are immediately made live on our monitoring mainframe computer systems. With the information, reports, and control you get with MPower, there’s almost nothing you can’t do with your database – except perhaps monitor your own accounts. However, you can watch every signal received from your account base live as they are received at the central station! MPower is free to all of our dealers and you can have separate logins for your entire staff. Access levels are fully customizable by function and time of day so you can control what each employee can see and do online. COMPREHENSIVE DEALER ACCESS 3 Save time 3 Increase productivity 3 Reduce false alarms 3 Increase service revenue 3 Improve customer service