COPS Monitoring Bulletin Newsletter #29

Did you miss something? Electronic versions of past issues of the Bulletin are available online at: copsmonitoring.com/bulletin Logging lowpriority signals by time frame AC power fail, low battery, and other trouble signals can be important diagnostic signals, but you don’t always want us calling your customers at 3 o'clock in the morning. By contacting Dealer Support, you can have these lower priority signals bypass a dispatcher and go directly to history during certain times of the day. When activated, response for low priority signals for your residential, commercial, or your entire account base will be auto-logged between the time frames you define. Deferring these off-hours signals to a more appropriate time gives you the opportunity to review the activity to determine which signals require response or even a service call. Signals receivedwithin the time frames can be viewed using the Dealer Action Required report located in the General Reports section onMPower. Accounts withmissing info The Dealer Action Required report will also contain accounts that did not have all of the information necessary to complete the response instructions. For instance: if a signal requires a call to the premises, police dispatch, and RP notification, but the premises, PD, or RP number(s) are missing. The account with missing information will be included in your Dealer Action Required report. Instead of waiting until a critical moment to discover that important information is missing from an account, you can run the Subscriber Missing Fields report that is also located in the General Reports section onMPower. This report will show you all of your accounts that aremissing any important account information such as code handling instructions, Call to Verify (CTV) number(s), passcode(s), address, RP list, or PD/FIRE/MEDICAL numbers. Running the Subscriber Missing Fields report regularly will help ensure that your customers have all of the necessary information on their accounts when it counts! DeviceControl: In addition to secure alarm transmission, the IGMalso gives you the opportunity to activate dealer-branded home automation services. Your smartphone, tablet, and internet portal gives your customersaccess tosecurityandZ-Wave ® control of locks, lights, andappliances. The “always-on” technology of SecureNet delivers instant actions so your customers do not have to wait for lights, locks, thermostats, and other connected devices to respond to commands. Offering next generation interactive lifestyle services to your customers adds to your service value, enhances customer retention, and can create additional recurring monthly revenue. Prepare for Sunsetting Technologies: 2G is scheduled to sunset next year and the end of POTS is on the horizon. SecureNet is an easy GSM, CDMA, and/or IP retrofit that can help you get a head start on upgrading your customers today. Convenient Billing: Your recurring charges from SecureNet will be included on your COPS invoice with customer level detail, so there is no need to reconcile two separate invoices. SecureNet Home Control & IP/GSM/CDMAMonitoring SecureNet is the newest solution that COPS Supports to upgrade from legacy technology. The Interactive Gateway Module (IGM) for SecureNet is designed to make it easy to upgrade existing customers to GSM, CDMA, Ethernet/encryptedWiFi alarm transmission, and home automation. PanelCompatibility: TheSecureNetIGMworkswithanyHoneywellVista TM ,DSCPowerSeries TM , Interlogix Concord ® , or Interlogix NX ® panel. To install it, simply unplug the existing phone line, activate the IGM, and plug it into the panel. Providing a secure point-to-point alarm transportation from the customer’s premises, the IGM communicates directly with our central station receiver without going through a clearing house or Network Operation Center (NOC). For more information on SecureNet, visit: securenettech.com and to learn more about the Internet Gateway Modules, go to resolutionproducts.com. Connect the Interactive Gateway Module (manufactured by Resolution Hardware) to Honeywell Vista TM , DSC PowerSeries TM , Interlogix Concord ® , or Interlogix NX ® panels to provide SecureNet home automation and IP, GSM, or CDMA alarm transmission. SecureNetapp screen shots Interactive Gateway Module COPS dealers can purchase the SecureNet IGMs through the SS&Si Dealer Network. For more information about additional benefits of an exclusive membership to SS&Si, visit copsmonitoring.com/sssi.