COPS Monitoring Bulletin Newsletter #27

CA: ACO6132 ▫ DE: 05-85 ▫ FL: EF20000481 ▫ IL: 127-001299 ▫ MD: 107-840 ▫ TN: 632/1626 ▫ TX Burg: B11561/B17961 ▫ TX Fire: ACR-2215 ▫ VA: 11-1941 The commitment to help safeguard the lives and property of your customers means that a central station must be operational 24/7/365. Certifications such as UL, FM and IQ help central stations achieve a certain level of technical integrity and reliability; still, the fact remains that all physical structures, including central stations, are vulnerable to a number of events outside of their control that can cause a catastrophic failure or even complete destruction of a single facility. No matter how small the possibility, our obligation to our dealers and their subscribers dictates that we go beyond the requisites of our listings and have a contingency plan to help ensure continuity of services even in the face of a disaster. This sense of duty to our customers compelled us to be a pioneer in redundant monitoring by opening our second central station in Scottsdale Arizona ten years ago. Since then – in an industry that has been flush with acquisitions and consolidations – we have steadily increased our network of central stations. Today, we operate six strategically located hot redundant central stations that serve 1.3 million monitored customers across the United States, Canada, and the Caribbean. In addition to providing enhanced disaster preparedness and recovery, there are several other benefits to operating multiple sites. First, maintaining a team of over 450 qualified staff members is a challenge in a single marketplace. Having locations in different geographical areas, gives us the unique ability to attract the most talented and professional candidates in different areas across the US. Second, where other monitoring companies struggle to maintain acceptable lifesaving response times during severe weather, we have consistently been able deliver desirable response times by overstaffing our locations outside the affected areas because each location actively shares in the signal handling. Finally, our six sites give us the ability to become more involved in various local and regional industry associations and to create more opportunities for face-to-face interaction with our dealers at the training and dealer meetings frequently hosted at each of our sites throughout the year. Celebrating a Decade of Redundant Monitoring Vice President Special Projects Maria Malice started in the security industry in 1984. In 2002, she joined COPS Monitoring to run the new Arizona central station. Today, she is COPS’ VP of Special Projects. Maria is also very active in the industry. She has been on the Arizona Alarm Association’s (AzAA) board in various positions for 20 years and has been its president for the past 6 years. Maria is also on the Electronic Security Association (ESA) board, the Security Industry Alarm Coalition (SIAC), and on the Phoenix Silent Witness Board. Maria also plans our annual Bonanza (copsmonitoring.com/bonanza) at ISC West and other COPS events! Account Executive With extensive sales management skills and a personable approach to each customer, Rich Cowan started with COPS Monitoring as an Account Executive in the New Jersey office in October of 2003 and has proven himself to be an asset to our team. In 2009, Rich moved to Arizona where he continues to provide outstanding support to dealers in the Western United States. Asstistant Site Manager Sarah Futia began her tenure in 2008 with COPS as a dispatcher in our New Jersey central station. She relocated to Arizona in 2010 where she earned a position as a Shift Leader in 2011. Sarah didn't stop there... in 2013, she was promoted to Assistant Site Manager! Meet a few key players on the COPS Arizona team ...plus over 40 dispatchers! Monitored Accounts 2004 210,000 2014 1.3 Million Dispatcher Ha 2004 2,314,780 Dealers 2004 2,000  2014 3,500