COPS Monitoring Bulletin Newsletter #28

IN THE OFFICE Create Temporary Passcodes Customers leaving on vacation, having work done at their premises, or utilizing temporary help, often have the need for a temporary central station passcode. Instead of asking them to call back to delete the code, save time by using the temporary passcode feature and let our monitoring system automatically delete the code on the expiration date. Last Signal Report Alarm systems should be tested periodically; either by the customer, by pre- programmed supervised test – or both. This report can identify the systems that have not sent a signal within a time period that you define. The Last Signal Report can help you provide better customer service and identify potential communication problems before it's too late. List Most Active Accounts Reducing false alarms should be on the forefront of every alarm company's list and MPower can help you do just that! This option offers you an overview of accounts having the most dispatched alarms within a designated time frame. No Code on File (NCF) Report It is a fact: alarm signal priority and responses are only as good as the alarm information entered. There could be instances where COPS receives a signal that has not been defined (NCF). Running an NCF report will help you locate and properly identify NCF (unidentified) signals. Using MPower Me (Mobile Edition) Using the right tool for the job makes a big difference! Are you and your field staff using the right tool when you are out of the office? Put MPower Me in the palm of your hand to provide better service and to save time and money on every installation, inspection, and service call. Check out the next section for full details on making use of MPower Me. Print Certificates of Monitoring IssuingCertificates of Monitoring can increase the value of your monitored system by helping your customers get a big discount on their homeowner's insurance. Manage Employee Access Is everyone in your office logging in with the same user name and passcode? Not only will Manage Employee Access allow you to setup different users in your office, you can also control what information they can see, the functions they can perform, and you can even restrict access to specific days and times. Take control of your account access and setup individual logins for each employee today! Listen to Voice Recordings Did you know that you can request to have specific dispatcher-handled voice recordings researched and posted on MPower for you? This is a big convenience and a huge time saver! Take the MPower Challenge! How many of the features of MPower does your company take advantage of on a regular basis? While they are all designed to help manage your accounts, here's a refresher on some of the tools you may not be using every day: Login at copsmpower.com Account Search Not Using MPower Edit Existing Accounts List Most Active Accounts News Scroller and Archive Using MPower Me (Mobile Edition) View Accounts Create Temporary Passcodes Accounts With Frequent Test Failures Bulletin Newsletter Archive View Account History Request Deletions Manage Work In Progress Accounts Accumulated Alarm History Services & Tutorial Videos Count of Subscribers Create Open/Close Time Frames No Code On File (NCF) Report On Test Alert Notifications Place Accounts On Test List All Accounts Long Range Radio Report Contact Information View Test Results Print Account Detail Police Suspension View / Download Invoices View History of Tests Last Signal Report Timesaver Templates Online Payments Service Code Report List All Accounts Currently On Test List All Supervised Accounts Manage Quick Entries Manage Employee Access Read Dealer Messages Print Certificates of Monitoring Edit Runner List Listen to Voice Recordings Using MPower to Generate Revenue Scrolling List of Live Alarms List Accounts Requiring Paperwork Request Supplies Enter New Accounts Subscribers Missing Fields Documents & Forms Center Manage Servicing Companies How MPowered is your office staff? TEST REPORT VIEW MANAGE ACCOUNTS MANAGE ACTIVITY SAVE TIME STAY INFORMED FULLY MPOWERED Take theMPower CHALLENGE!