COPS Monitoring Bulletin Newsletter #32

As you know, VoIP and other line quality issues can degrade the transmission of various formats, including Contact ID (CID). While receivers can detect and reject bad transmissions (causing panels to attempt to retransmit), there are instances where the transmission is formatted properly for the receiver – but the actual digits are incorrect. The result is that the panel thinks it transmitted properly, but the code interpreted will not match what the panel was trying to send. To help address these scenarios that need your attention, we enhanced our Generations processing of CID to better identify these errors. Now, CID signals with an invalid event type will be flagged by our system as an NCF-BT "No Code on File / Bad Transmission." The default response will be for us to attempt notification to the premises (not verify), the RP list, and you – the dealer. Response can be modified for your entire company or specific accounts by contacting data entry. Both NCF and NCF-BT codes will be on your MPower NCF report, and it can also be delivered directly to you in a variety of ways. We encourage you to address all NCF signal issues immediately! How does this help you and your subscribers? Early correction helps ensure proper response, reduce false alarms, and it gives you an opportunity to offer upgrades and new services to your subscribers – all of which make for more satisfied customers! Contact ID Over VoIP IMPROVED! Do you manage or service accounts under multiple dealer numbers or have you received funding for a portion of your accounts that you continue to service? If so, then contact Dealer Support and ask them to activate our new "Associated Dealers" feature. This new feature saves the time and frustration of logging out and back in under a different dealer number and is more secure than sharing your login information. MPower access and functionality can be limited by login, giving you added flexibility and control! Associated Dealers NEW! Phone calls, text, and email...your customers expect flexible notification options in response to alarms and other events. A recent enhancement on MPower makes it easier than ever to give your customers what they want! Now, when you enter Responding Parties on your customer accounts, MPower asks "How should the RP be contacted?" and gives you the choice of Phone Call, Text, or Email. Whichever option you choose, the notification process stays the same: the RPs will be notified sequentially in the order they appear on the list. The only difference is "how" we notify the RP, and how easy it was for you to setup! RP Notification Enhancement IMPROVED! Good service relies on good information, which is why your Dealer Profile is now on MPower! Have a change of address? Want to see the number of accounts you monitor, your contact information, global settings, license information, or even your Private Label web address? It's all there in one place! Login to MPower and check out your Dealer Profile today! See something that needs to be updated? Just send us a message from the same screen, and we'll get it taken care of right away! Dealer Profile NEW! s We know you rely on tools every day to help you complete tasks and generally make your work and home life that much easier. At COPS, we value our Dealer's time, and continue to improve MPower features to benefit your business and serve your customers. Improving the Tools You Rely On Every Day! byCOPSMonitoring