COPS Monitoring Bulletin Newsletter #32

Listen to what our Dealers say about MPower! In this business, successful partnerships are not only based upon providing leading products backed by excellent service – they are also built on relationships. We believe that an important element of building strong relationships is through good old-fashioned face-to-face interaction whenever possible, which is why we'll be announcing our Dealer Meetings at our 6 locations very soon. Dealer meetings give you the opportunity to interact with other dealers, receive detailed information on new products and services, interact directly with COPS executive management, and learn how to leverage the range of advantages that being a COPS Monitoring alarm dealer gives you over your competition. You may even have the chance to hear about planned enhancements and have the opportunity to give your input on how future services can be developed to best serve your company’s needs and those of your customers. If you're unable to attend our Dealer Meetings in person, you can still learn about the dealer meeting topics by attending our Webinars. Stay tuned for more information. All of our events will be posted a t copsmonitoring.com/events . "Love it! I use MPower every day. When I have a client with questions or testing needs, it doesn't matter where I am, I can jump on COPS MPower and get answers in a jiffy. In my opinion the key to success is all about customer service. With MPower I can fulfill that need using my smartphone from anywhere. Thank you COPS for making my hectic day a little smoother." – Ernest P., Virginia "MPower has streamlined how we handle our customers in the sense of building accounts, making changes, etc. I can personally log on to the dealer site and do most of the things I need done by myself. This has made it much more efficient time wise and saves money as well by not having to deal with the issues of faxing paperwork, and so on. COPS Monitoring is THE best group we have ever worked with. MPower, just makes it even better." – Cheryl N., Arkansas "During a Final Fire Inspection with the town fire sub-code officials, we use our phone to log in and show them the signals that we transmitted during the inspection. It goes a step further than just having them talk to an operator and being told that multiple signals were received. It makes us stand apart from other installers by demonstrating that we have the ability and the desire to provide the best service possible to our customers. It also reinforces our reputation and professional relationships with the officials as someone who cares about our installations and the services we provide our customers as well as impressing the customer / homeowner." – Kimberly F., Kansas Let your voice be heard! Share the different ways you use MPower to increase revenue, reduce costs, save time, or otherwise make your day easier. Look for the link on MPower in the news scroller, or visit: copsmonitoring.com/HowIUseMPower Upcoming Dealer Meetings and Webinars PS Mon i tor i ng Suppor t s I ndependent Al arm- I ns ta l l i ng Compan i Dealer Training Opportunities Nomatter what level of expert you happen to be, or amount of technical knowledge you have on any given security system, there is always room to grow and gather additional expertise for your tool belt. COPS acknowledges this fact, which is why we continue to host Dealer training classes from leading vendors and state associations at each of our regional offices as well as convenient off-site locations on a regular basis. Whether you are looking to brush up on particular equipment or software skills, need a few great product selling points, or require CEU credits , COPS Monitoring may have the class for you. A few key benefits of attending these classes: 3 You can learn something new and get CEUs at the same time 3 Certifications act as strong credentials that help customers choose you over your competitors 3 Learn how to pass technical knowledge on to your customers in a way they can understand 3 Educating your technicians & improving their morale & technical proficiency Over the past three months, COPS welcomed over 100 dealers to 14 training and CEU classes . For a schedule of training classes and other events COPS hosts or sponsors, visi t copsmonitoring.com/events .