COPS Monitoring Bulletin Newsletter #33

Your customers prefer text messaging and emails over phone calls as the method of receiving all types of information – including alarm information. To help you deliver the services your customers valuemost, COPSMonitoring has significantly enhanced the capabilities of eNotify. First, we have completely overhauled the eNotify sign-up and management process. Then, we enhancedwhat you can dowith eNotify with the following features: • Added ability to add and edit eNotify recipients on the RP screen • Added ability to create an unlimited number of customeNotify messages in 150-character text and/or 1500-character email formats • Added ability to setup eNotify on any specific code, zone, or condition signal using the Code/Zone page templates Adding Default eNotify Messages • By default, eNotify will send date, time, receiver, account number, and signal information • eNotify can be activated at the account level on MPower or to your templates by contacting Data Entry • Add eNotify recipients (emails / smartphones) to an account on the RP screen • Activate eNotify on any signal and choose the recipients on the Code/Zone page Setting Up Custom eNotify Messages • Custom eNotify messages will always be preceded by the default message containing date, time, receiver, account number, and signal information • Creating custom messages begins by first determining the types of signals you want to improve with eNotify (alarms, troubles, codes, zones, etc), and whether you want eNotify to enhance or replace dispatcher response • Decide on the message formats for each signal type (150-character text message, or 1500-character email) • Work with Data Entry to setup your customeNotify messages (custom messages can be viewed & selected on MPower) • Add eNotify recipients (emails / smartphones) to an account on the RP screen • eNotify can be applied to any specific signal at the account level on the Code/Zone Page on MPower or on your templates by contacting Data Entry Have properties with multiple systems? Use account test groups! Have you ever had a customer call in to place their own account on test without realizing their system was tied to another system? If you have customers with office/warehouse systems, strip centers, office parks, industrial parks, or any other situation where more than one account is associated with one another or tested at the same time, then you know testing can often be a source of unnecessary false alarms. The account test group enhancement will help you fix this problem and provide better service. To create an account test group, logon to MPower and choose "Test Group" from the testing menu. Create a group name and group password, then add the associated accounts. Then, when your customers call in to place an account on test that belongs to a group, the central station dispatcher will ask them if they want to place the entire group on test or just a single account. You can also create account test groups for systems that your company often tests together. Creating account test groups makes it easier to place multiple accounts on test at the same time and to prevent false alarms. Search, sort, subtotal, & filter your account service codes with this new report feature The account service code report is now downloadable in both PDF and spreadsheet formats. Both electronic formats are searchable, but the spreadsheet format makes it easier to search, sort, subtotal, filter, and display your service codes the way it makes sense for your business. Questions about eNotify, Account Groups, the Service code report or any COPS service? Contact Dealer Support at 800-367-8798. Fast and Flexible Notifications Your Customers Prefer eNotify Benefits • Works with any monitored account • Fastest notification option that improves user experience by providing information the way customers prefer • eNotify can either enhance or replace dispatcher response • Add eNotify to a specific code, zone, code/zone combination, account, or template • Send short notifications via text messages or longer messages with more detail via email • Define an unlimited number of custom messages to suit any signal, condition, or business need • Different text and/or email messages can be sent to different recipients for the same signal, at the same time • Using eNotify to replace dispatcher response for low- priority signals can help drive service revenue and frees resources for actual emergencies • Reducing non-emergency telephone calls means your customers will know a call from the central station is urgent • Provide better service with instructions, education, contact numbers, links to product promotions, and more – the choice is yours! Enhancements Additional