COPS Monitoring Bulletin Newsletter #38

Class of 2017 Dan Eller TN Operations Manager Class of 2016 Samantha Scrivana NJ Operations Manager Class of 2014 Melissa Hansen VP of Culture & Training Class of 2013 Kat Tallman VP of Software Development Class of 2012 Dan Barbera CFO Class of 2010 Don Maden Executive Vice President Class of 2008 Heather Peterson Executive Vice President ERIC SCRIVANA PROMOTED TO NEWLY CREATED MANAGEMENT POSITION As we grow,our ability to serve you grows as well; continually reinvesting in our employees and technology, providing a greater degree of redundancy, more resilient reliability, and improved efficiencies are just a few examples. Still, because we have such a profound respect for what it means to represent your business, we never want to forget were we came from or how we got where we are today. With sustained yearly double-digit growth for nearly a decade, and as we continue to prepare our management team to grow the COPS team to 1,000 employees and beyond, each employee is keenly aware how important it is that we continue to pay very close attention to the fundamentals. For this reason, we recently promoted Eric Scrivana to a newly created Operations Project Manager position. In his new role, Eric will provide focused support to our front line management team and will further refine our ability to develop and deploy new services and features while ensuring service excellence and efficient communication amongst all management and team members. In other words, it's Eric's duty to ensure messages and training developed in our corporate office is disseminated and understood by every employee to maintain high quality and consistency of services at each location in COPS’ award-winning network of six UL listed monitoring stations. WHYWE CHOSE ERIC Eric brings 20 YEARS of Operations experience with COPS to his new role. During his tenure, Eric has held several key positions, including Advanced Dispatcher, Shift Manager, and Senior Shift Manager of COPS’ dedicated PERS and MPERS services. Eric also has an extensive background in training and provided instrumental on-site support during and after the launch of our Texas and Maryland monitoring stations. I'm very excited to work more closely with management at each of our locations, and I look forward to leveraging my rich history with COPS to keep moving the skills of our management staff forward to the benefit of our company, staff, dealers, and their customers. – Eric [ Read the press release at copsmonitoring.com/EricScrivana2019 ] COPS TEAM IN THE SPOTLIGHT JUERGEN HENRY EARNS INDUSTRY HONORS For more than a decade, Security Systems News (SSN) has honored the security industry's current and future leaders in their "20 under 40" special feature. In the past few years, they expanded the 20 under 40 to also include 20 end-users in the security space. This year, SSN re-branded the special feature 40 under 40. We're proud to announce that our Texas Operations Manager Juergen Henry has been honored as the first 40 under 40 recipient in the monitoring category . Juergen's in good company because COPS has more employees honored by SSN in this feature than any other monitoring company. 2019 WINNER Read Juergen's Interview with Security Systems News at: copsmonitoring.com/JuergenHenry2019