COPS Monitoring Bulletin Newsletter #38

At COPS, we're committed to helping you realize greater success by supporting you with the services you need to run your business. At the top of the list of these services is MPower, the industry’s leading account management platform designed with the tools necessary to manage your monitored accounts – whenever and wherever you choose. In addition to MPower, many dealers choose to use various CRM (Customer Relationship Management) systems to help them track important things like leads, sales, installation, service scheduling, inventory management, and more. The challenge was that they were using two systems: MPower, and their CRM, which often meant dual-entry. Anticipating this, we designed MPower with a powerful and flexible API (Application Program Interface) so we can integrate with leading CRM providers to reduce, and in some cases eliminate, the need to use two systems. Today, we're excited to announce our integration with Tier32, a state-of-the-art CRM solution designed to give you the additional tools you need to run your business from your computer, tablet, and mobile devices: onestopportal.com alarm.com alarmbills.com securitytrax.com For more information or to schedule your personal demo visit Tier32.com, or call 877-313-1034 Option 1 for sales. MPOWER INTEGRATIONS TO HELP YOU SUCCEED ADDITIONAL -INTEGRATED CRM OPTIONS Just like there are no two dealers exactly alike, there's no "one size fits all" CRM solution. Our dealers also use these MPower-integrated CRMs to give them the additional tools they need to be successful: 3 Lead Generation with integrated GPS search 3 Run Credit Checks 3 Create new accounts in Tier32 and have them automatically created in MPower 3 Funding Tracking 3 Schedule Installs & Service 3 Register cell units from mobile device 3 Inventory Management 3 eContracts & Docs Signed on Mobile/Tablet 3 Place accounts on/off test 3 View Signal History 3 Sales Performance Reports 3 Account Quality Tracking 3 Track Commissions 3 Case Management Issue Tracking 3 Service Tickets 3 Send Emails/Texts to Customers & Employees 3 Accounts Receivable 3 Suspend/Reactivate accounts 3 Collection Tracking 3 Recruiting Tools 3 Technician Integration 3 Automatic Payroll 3 Track Time & Attendance 3 Employee W2 & 1099 3 Licensing Organization 3 Dashboard View & Management Reporting