COPS Monitoring Bulletin Newsletter #24

Find our press releases, events, and other news stories on our website at: copsmonitoring.com/news Identify DNT and DNR signals more easily on the scrolling list of alarms In response to dealer feedback, the MPower scrolling list of live alarms has been improved by giving Did Not Test (DNT) and Did Not Restore (DNR) a unique color, which makes them easier to identify. Login to MPower from your computer, tablet, or smartphone and have a look for yourself! Innovative cellular and internet-ready devices from ipDatatel ipDatatel engineers and manufactures innovative cellular and internet-ready devices that connect existing alarm control panels such as Honeywell, DSC, and GE Interlogic. These devices replace conventional phone lines to provide signal transmission via cellular or IP to the central station via the PSTN. ipDatatel also offers interactive services through smartphones, or wireless browser based devices, such as an iPhone, iPad, Android, or any internet-connected computer. COPS now has specialized and dedicated resources for ipDatal communicators. If you are using ipDatatel, please contact our Tech Support department to ensure that your panels are using the best communication path for your ipDatatel transmitters. For more information about ipDatatel, vi sit ipdatatel.com Managing invoices for multiple dealer numbers just got easier! Managing separate invoices for multiple dealer numbers could be challenging – until now! Beginning with your February 2014 invoice, you will be able to download consolidated invoices in PDF or spreadsheet format from MPower! The PDF version includes a summary page with total amount due for all of your dealer numbers and details of all of your sub-dealer invoices. The spreadsheet version can be sorted and searched for added convenience. If you have multiple dealer numbers, this enhancement will prove to be a BIG time saver! Go to the invoice section of MPower, locate the invoice number(s) that begin with the letter G , and start saving time today! Grouped Increase your bottom line and enhance your company image In the continuing effort to help your business grow and prosper, COPS Monitoring alarm dealers now have access to all of the benefits of the SS&Si Dealer Network. With the additional support of the SS&Si team you can increase your bottom line by lowering your equipment costs with exclusive equipment purchase discounts. You can also enhance your company's image with a professionally designed website and expert marketing support. There is no cost to join, so you have nothing to lose. Go t o copsmonitoring.com/sssi for more information. WHAT'S IN A NAME? Do you have multiple accounts (like chain accounts) that have the same name? If you have ever tried to call the central station to request information on one of the locations without the account number handy, then you know the confusion it sometimes creates. Here’s a tip: Try editing the account name to include something unique, such as the store number or location. Here are some examples: ACME Store #123, ACME Store #456, ACME North, ACME South, ACME Headquarters, etc. By adding a unique identifier to the name, it could help you (and us) identify the account when you call in for information. FOLLOW US! If you have a Facebook, Twitter, or LinkedIn account then you can be one of the first to get breaking news from COPS Monitoring by “liking” or “following” us! Links to our social media pages are on our website. 2013 RESPONSE TIME The results are in! Our 2013 response time for nearly 2 million priority alarms was just 18.5 Seconds! Simplify your installs by networking your Silent Knight panels Did you know that multiple Silent Knight IFP-2000 & RPS-2000 installed at the same site can be networked together and transmit signals from a single master panel? This feature eliminates the need for outbound communication paths at each panel. Networked panels can either have a unique account number, or can be setup with the same account number and programmed to transmit the panel ID. If you have any questions on how to setup a networked pane l on MPower, please contact Dealer Support. Inform ation about the IFP/ RPS panels is located at htt p://www.farenhyt.com/htmfiles/upIFP2000.htm byHoneywell Insert Your Branding Here ViewAccount Information AlarmHistory AccountTesting Call Central Station Request Service LogOff MobileEdition Improve customer satisfaction and retention with In April 2013, MPower Me for subscribers was launched giving you the ability to satisfy your customers' app etite for mobile access and control. Today, many COPS Monitoring dealers are enjoying the benefits of their own smartphone, computer, and tablet subscriber access services private labeled with their brand! Do you have yours yet? You get it all for a nominal flat-rate fee for an unlimited number of accounts! MPower is private labeled with your logo. In fact, everything about your MPower access looks and feels like your brand – even the buttons match your company colors for a truly customized user experience! As with many popular apps, your customers are likely to show your MPower access and its helpful features to their friends and family, which can increase word of mouth advertising and referral sales! MPower gives your customers peace of mind and increases the value they derive from their system, which can improve customer loyalty and reduce attrition. Your customers will be able to place their accounts on/off test (if you choose to allow them to), view their alarm history, call the central station, and request service 24 hours a day from anywhere. View examples and more information at copsmonitoring.com/appetite.